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Open the Wireless network menu to make sure the printer is connected to the same network as your computer. Restart the printer and the computer: Restarting the computer and the printer can clear error conditions.Ĭonfirm the printer connection and network name: On the printer, make sure the blue light next to the Wireless icon is on and steady. I was referred to some sort of help line directly from the HP site, but they want paid.Try these recommendations and procedures to troubleshoot and avoid wireless connectivity issues. Should I just toss this 2 year old one and buy a Dell one? It does a decent job, but without support for times like this, it's pretty useless. I checked for printer drivers and got a message that there are no updates So then I try running Scan Doctor, I am told there is a WIA problem, and to unplug/plug/restart which, of course, never works. If I try and use the HP installed Print and Scan program instead of the Scan & Capture, the printer works, the scanner doesn't. So some sort of error going on there, too. I tried to download it onto the desktop from the Microsoft store, but am told that I am offline - which is how I get to the store in the first place. I have the HP Scan and Capture app on one of the laptops that also no longer functions. Both laptops and phone connect right to WiFi with no appears to be the printer/scanner itself I have an old desktop that is wired with a cable to the printer, and I can print from that. there are two laptops and an iPhone no longer can be found.

I have multiple issues and find no help anywhere that I can either understand as I have NO tech experience, or that has worked.įirst, After a power outage, my HP printer will no longer work via WiFi.